Returns and Repairs
You must contact our customer service department for a Return Authorization number prior to any returns. This will allow us to provide you with return shipping instructions, track your return, and respond to your request effectively. A request for return must be made within 30 days of receipt of your order. Unless the returned item is defective, you are responsible for return shipping charges. The item must be in its original packaging and is subject to inspection to verify it is new and unused. Some returned items are subject to a 20% restocking fee. Custom ordered items, videos, DVDs, and books are not returnable or refundable.
Warranty repairs on larger items will be handled by the product manufacturer.